Once a User chooses to avail any service plan/offer announced by KDM E-POINT and agrees to buy that plan/offer by due payment for that plan/offer to KDM E-POINT, such payment by User shall not be refunded by KDM E-POINT under any circumstances whatsoever. Please note that such act of buying KDM E-POINT’s plan is irreversible process under the applicable law.

Post receipt of payment from the User for the above-mentioned plan, KDM E-POINT shall create User ID in its system ONLY post successful KYC verification of such User. If the User is unable to get successful KYC done, KDM E-POINT shall not be able to create User ID of such User. Thus, in order to avail KDM E-POINT services on its portal, User has to mandatorily get his successful KYC verification done.

Post User Id creation, while availing various services on KDM E-POINT portal, a transactions which have failed for any reason directly attributable to KDM E-POINT and KDM E-POINT has received corresponding confirmation from the payment gateway, will be automatically refunded to User’s bank account within 3-21 working days from the date of transaction and a confirmation mail will be sent to User’s email id registered with KDM E-POINT.

Please note that only the actual transaction amount will be refunded excluding payment gateway charges and all applicable taxes. However, for cases where User has received a successful completion confirmation but not received services, User is required to submit a complaint by sending an e-mail to customer care Email ID given on this website.

KDM E-POINT shall enquire the matter after receiving the complaint from the User and based on the enquiry KDM E-POINT may refund the payment. In all cases, KDM E-POINT’s liability will be restricted to providing User a valid refund to the extent of corresponding payment received by KDM E-POINT with respect to a particular transaction. KDM E-POINT shall not be responsible for any other claim or consequential liability arising out of failed services on our system.

We at KDM E-POINT strive to provide our customers with high-quality hardware products. However, if for any reason you are not satisfied with your purchase, we offer a 7-day refund policy. 

User accepts that this refund policy is subject to all the terms and conditions as stated in the Agreement of the User/business associate/retailer/distributor with KDM E-POINT.